Return & Refund Policy

Return Policy

At SohailMedUSA, we offer a straightforward return policy to ensure that you are happy with your purchase. You may return items within 30 days of receipt. To be eligible for a return, the item must be unused and in the same condition that you received it, with all original packaging and tags.

Please note that certain items, such as personalized or custom-made products, are not eligible for returns. If you have any questions about the eligibility of your item, please contact our support team.

How to Return Items

• Contact our customer support to initiate the return process.
• Pack the item securely in its original packaging.
• Include a copy of the receipt or proof of purchase.
• Send the item to the provided return address.

Refund Policy

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account.

If you have received a damaged or incorrect item, please contact our support team immediately. We will arrange for a replacement or issue a refund, depending on your preference.

Processing Time

Refunds are usually processed within 5-7 business days after we receive the returned item. The exact timing may vary based on your payment provider’s processing time.

Frequently Asked Questions